WHJ Consulting Services

Reviews current applications of this ‘management style' to current challenges in staff supervision. Techniques for mentoring and developing staff to their optimal potential are emphasized in this program.

Using the principles of the “Dale Carnegie” method, this program examines the various approaches & considerations for implementing this essential skill in the workplace. Successful applications for improved interactions between staff are reviewed.

The critical concept of “team” function is examined with recommendations for ‘on the job' implementation. Characteristics of effective team leaders are reviewed for workplace use.

An ‘how to' technology is presented for effectively managing ‘complaints' providing the framework for promoting high caliber customer satisfaction within the contemporary facility.

This program examines those strategies that are fundamental to successful behavioral improvement. Considerations for establishing positive expectations will be examined. Systematic methods for setting goals and increasing individual accountability are discussed. Specific steps for addressing performance improvement issues are outlined for use on a daily basis. Included are practical recommendations for providing individuals with appropriate feedback regarding their behavioral performance. Participants in this program will be able to increase their personal effectiveness, optimize their performance and promote a sense of personal accomplishment and well-being.

The ‘art of effective negotiation' is reviewed with an emphasis on the everyday problem-solving techniques necessary for today's successful leaders.

This program equips the contemporary supervisor with an array of techniques and applications that are useful in addressing this critical issue for all staff.

The presently diverse ethnic, cultural, age and gender characteristics of contemporary staff present a unique challenge for contemporary supervisors. This program details useful techniques & considerations for providing effective leadership with all types of individuals.

Outlines the fundamental personal, intellectual and behavioral characteristics necessary for developing effective contemporary management staff. Critical elements fundamental to the establishment of an effective model within the facility are examined.

Provides a practical consideration of ineffective management practices that frequently occur. Practical recommends for more constructive alternative approaches are presented.

Addresses typical considerations encountered in the familiar workplace scenario of the ‘new supervisor'. Recommendations for skill applications to facilitate this challenging transition are emphasized.

Identifies the typical negative behavioral patterns and personal characteristics encountered within the workplace. Provides practical approaches to promoting effective interactions.

Today's workforce is becoming progressively younger in age. This demographic group brings specific & oftentimes challenging values & beliefs to the workplace. This program provides invaluable insight into the unique motivations & supervision techniques for working effectively with today's “Generation X” staff.

Provides an advanced curriculum content with specific management skills & leadership characteristics presented for the administrative & director level staff positions.

Reviews the current areas of emphasis for social service and activates professionals in STATE surveys. Guidelines & strategies for improving regulatory compliance are presented for use.

This program examines those strategies that are fundamental to successful contemporary staff supervision. Considerations for establishing positive staff expectations will be examined. Systematic methods for setting goals and increasing staff accountability are discussed. Specific steps for addressing performance improvement issues are outlined for use on a daily basis within the workplace. Included are practical recommendations for providing staff with appropriate feedback regarding their job performance. Participants in this program will be able to increase their supervisory effectiveness, optimize staff performance and promote high staff morale and teamwork.

Within a staff “support group” model examines and discusses current resident OR facility related issues. Intervention strategies are developed and recommendations for follow-up action are explored.

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